Refund Policy

This Refund Policy formulates unified after‑sales refund rules for all transactions on samsonitehub.com, protecting the legitimate shopping rights and interests of every customer with standardized and humanized terms.

We support a 60‑day return period for all products purchased on samsonitehub.com. Customers who are not satisfied with the received items can apply for return service within the valid return period, with simple application procedures and low operation threshold.

samsonitehub.com provides free return service for all eligible return applications. Customers do not need to bear any return freight, reducing your after‑sales cost and shopping worries.

After we receive and inspect the returned goods to confirm they meet the return conditions, the refund will be processed within 5 to 10 business days. The refund amount will be returned through the original payment channel, and the specific arrival time depends on the processing rules of your payment institution.

All returned products must be kept in unused, intact and original packaging condition. We reserve the right to reject returns that are damaged, worn or lack original accessories. For any questions about return and refund, please contact our customer support team of samsonitehub.com for further guidance.